Before calling for help

If your problem is not discussed in this chapter, the rest of the SCO OpenServer documentation set, New Features and Notes, or the Late News document, and you cannot isolate the problem using ``Solving undocumented installation problems'', check the SCO Knowledge Center to see if you can find an answer to your problem. The Knowledge Center is available at: http://www.sco.com/ta.

If you are still unable to find help for your problem, call your support provider. Before calling, however, make a copy of the following trouble report forms and your installation checklist. Then, write down the critical information about your system, including a description of your problem and system configuration, so that the support personnel can analyze your problem quickly.

A description of the problem

Write down a complete description of your problem, including the precise series of commands or steps that you took that led to the problem. Include the exact text of any error messages displayed.

Problem description
(Include steps that led to the problem and error messages, if applicable.)

System configuration

Knowing the hardware and software configuration of your system is vital to a correct diagnosis of your problem. If this information is readily available when you speak to your support provider, the diagnostic process is much easier and less time-consuming. Make sure that you list all the hardware components, including brand names and model numbers, when you fill out the hardware configuration trouble report worksheet. On the software configuration worksheet, check the SCO OpenServer product that is installed, the installed components (if a subset of the SCO OpenServer system is installed), any additional SCO OpenServer products, and list all applications and non-SCO OpenServer device drivers that you installed.

Hardware configuration
Component	Brand name	Model
Computer
Monitor
Processor type
Processor speed
Memory size
Bus interface (i.e., PCI, USB, EISA, etc.)
CD-ROM/DVD-ROM drive(s)
Floppy drive(s)
Video adapter
Video mode
Hard disk(s)
Disk Controller or Host adapter
Tape drive/Controller
Network adapter
Mouse
Serial card
Printer
Modem
Other device(s)

Software configuration: Edition	Release Number
[] SCO OpenServer Enterprise Edition
[] SCO OpenServer Starter Edition
[] SCO OpenServer Development System

Software configuration: Components	Release Number
[] Operating System
[] Connectivity
[] Graphics
[] Database
[] Value-added
[] Documentation

Software configuration: Additional SCO OpenServer Products	Release Number
[] NeTraverse Merge
[] Apache Tomcat Servlet
[] PowerTerm WebConnect Server
[] Squid Web Proxy Cache
[] SCO User Licenses

Software configuration: Additional Applications
Product name	Release Number