Troubleshooting the installation

Before calling for help

If your problem is not discussed in this chapter, the rest of the SCO OpenServer documentation set, New Features and Notes, or the Late News document, and you cannot isolate the problem using ``Solving undocumented installation problems'', check the SCO Knowledge Center to see if you can find an answer to your problem. The Knowledge Center is available at:

If you are still unable to find help for your problem, call your support provider. Before calling, however, make a copy of the following trouble report forms and your installation checklist. Then, write down the critical information about your system, including a description of your problem and system configuration, so that the support personnel can analyze your problem quickly.

A description of the problem

Write down a complete description of your problem, including the precise series of commands or steps that you took that led to the problem. Include the exact text of any error messages displayed.

Problem description
(Include steps that led to the problem and error messages, if applicable.)

System configuration

Knowing the hardware and software configuration of your system is vital to a correct diagnosis of your problem. If this information is readily available when you speak to your support provider, the diagnostic process is much easier and less time-consuming. Make sure that you list all the hardware components, including brand names and model numbers, when you fill out the hardware configuration trouble report worksheet. On the software configuration worksheet, check the SCO OpenServer product that is installed, the installed components (if a subset of the SCO OpenServer system is installed), any additional SCO OpenServer products, and list all applications and non-SCO OpenServer device drivers that you installed.

Hardware configuration
Component Brand name Model
Processor type    
Processor speed    
Memory size    
Bus interface (i.e., PCI, USB, EISA, etc.)    
CD-ROM/DVD-ROM drive(s)    
Floppy drive(s)    
Video adapter    
Video mode    
Hard disk(s)    
Disk Controller or Host adapter    
Tape drive/Controller    
Network adapter    
Serial card    
Other device(s)    

Software configuration: Edition Release Number
[] SCO OpenServer Enterprise Edition  
[] SCO OpenServer Starter Edition  
[] SCO OpenServer Development System  

Software configuration: Components Release Number
[] Operating System  
[] Connectivity  
[] Graphics  
[] Database  
[] Value-added  
[] Documentation  

Software configuration: Additional SCO OpenServer Products Release Number
[] NeTraverse Merge  
[] Apache Tomcat Servlet  
[] PowerTerm WebConnect Server  
[] Squid Web Proxy Cache  
[] SCO User Licenses  

Software configuration: Additional Applications
Product name Release Number

Previous topic: Identifying the problem

© 2007 The SCO Group, Inc. All rights reserved.
SCO OpenServer Release 6.0.0 -- 05 June 2007